Deliveries and returns
Goods will be delivered in addresses in United States. Orders are despatched between three and six days from the date they were ordered (for an order placed on a Monday, you will receive it the following Wednesday at the latest, excluding bank holidays).
Deliveries will be made to the address indicated on the order form.
In the event that an order takes longer than this to arrive, without sufficient justification, the client can request that the order be cancelled and will receive a full refund within 30 days of this request.
Maison Guillemette reserves the right to refuse delivery or processing of an order made by a client with whom there exists a previous or current dispute over payment of an order (such as an unsettled payment of an order).
The risk of loss or damage to a product will be the client’s responsibility once said product has been delivered to and received by the client.
Clients, individuals and not professionals, have the right to change their mind within 15 days, starting from the date of reception of the product by the client. They can return their product for an exchange or a refund, without penalty except for the cost of postage. The product must be returned in the same state as it was received, in its original packaging, new, unworn and unwashed.
Maison Guillemette will reimburse the cost of the order (the price of the product and the original delivery costs) but not the cost of postage for the return. Please note that the cost of postage and all related risks are the responsibility of the client.
Reimbursements will be paid by bank transfer or by cheque to the account and address used to pay for the original order.
Please send an email to firstname.lastname@example.org to inform us that you are returning your product.
Products to be returned must be sent to the address below with the order reference number clearly marked:
34 rue de la Victoire
Please note: in accordance with French law, any product that has been personalised is non-returnable and non-refundable.
Once 14 days have passed from the date of reception of the product by the client, Maison Guillemette will offer an exchange or store credit on our website valid for 6 months.