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DELIVERIES - FRANCE
Orders will be sent under 2 business days on the day following your payment receipt.
You can choose your delivery method:
• Chrono2shop. Delivery to relay points and lockers within 2 to 3 working days, 4€.
• Colissimo without signature. Delivery at your door within 3 to 5 working days, 7€.
• Chrono Relais. Next-day delivery to the Pickup relay of your choice, for orders placed before midday, 9€.
• Chronopost express. Next-day home delivery for orders placed before noon, 15€.
During the Paris 2024 Olympic and Paralympic Games, from July 28th to September 8th, delivery times may be extended due to accessibility problems.
Please note: For pre-orders, you will receive your entire order on the date indicated on the product sheet of the pre-ordered item.
If you order an item in pre-order and another item without pre-order, you will receive both products at the same time on the date of the item in pre-order. If you wish to receive two different shipments, please contact us at this e-mail address: serviceclient@maisonguillemette.com
DELIVERIES - EUROPEAN UNION
Orders will be sent under 3 to 6 business days on the day following your payment receipt.
Delivery Method :
• European delivery. Delivery D+3 for orders placed before midday, 15€.
During the Paris 2024 Olympic and Paralympic Games, from July 28th to September 8th, delivery times may be extended due to accessibility problems.
Please note: For pre-orders, you will receive your entire order on the date indicated on the product sheet of the pre-ordered item.
If you order an item in pre-order and another item without pre-order, you will receive both products at the same time on the date of the item in pre-order. If you wish to receive two different shipments, please contact us at this e-mail address: serviceclient@maisonguillemette.com
DELIVERIES - REST OF THE WORLD
Orders will be sent under 3 to 6 business days on the day following your payment receipt.
Delivery Method :
• DHL, Delivery D+4 for orders placed before midday,25€.
During the Paris 2024 Olympic and Paralympic Games, from July 28th to September 8th, delivery times may be extended due to accessibility problems.
Please note that during high season and sale, delivery times may be affected.
In the event that an order takes longer than this to arrive, without sufficient justification, the client can request that the order be cancelled and will receive a full refund within 30 days of this request.
Maison Guillemette reserves the right to refuse delivery or processing of an order made by a client with whom there exists a previous or current dispute over payment of an order (such as an unsettled payment of an order).
Please note: For pre-orders, you will receive your entire order on the date indicated on the product sheet of the pre-ordered item.
If you order an item in pre-order and another item without pre-order, you will receive both products at the same time on the date of the item in pre-order. If you wish to receive two different shipments, please contact us at this e-mail address: serviceclient@maisonguillemette.com
RETURNS AND REFUNDS
RETURNS FROM FRANCE
• You have 14 days to request a return of an article starting from the day you receive your order. Returns are free for metropolitan France. Upload your delivery note to your customer account.
• Upload your delivery note to your customer account and drop off your package at a post office within 7 days.
• Ensure your product is not damaged or stained. Our team reserves the right to refuse a return that wouldn't be compliant.
• After we receive your return, you will be refunded within 14 days.
• In case of an exchange, we invite you to return the product that does not suit you and to order the good one directly on our website.
RETURNS FROM ABROAD
• Returns are at your own expenses. After receiving your items, you have 14 days to return it to us at this address :
Acolyt Dijon
Service Maison Guillemette Paris
ZAE La Belle Idée
9 rue des Artisans
21540 MESMONT
• We advise you to add your invoice or your order reference in order to accelerate the managemet of your return.
• After we receive your returns, you will be refunded within 14 days.
YOU MADE A RETAIL PURCHASE
RETURN OF A PRODUCT BOUGHT IN OUR SHOP
• You have 14 days from the purchase date to do an exchange.
• Damaged, dirty or worn products will not be exchanged.
• Due to a long series of products returned after being worn, we do not accept to make refunds anymore for all purchases made in our shop
• We reserve the right to refuse the return of a product if it does not comply with our policy.
• Please note : in accordance with French law, all product that has been altered or modified is non-exchangeable and non-refundable.
• Damaged, dirty or worn products will not be exchanged.
• Due to a long series of products returned after being worn, we do not accept to make refunds anymore for all purchases made in our shop
• We reserve the right to refuse the return of a product if it does not comply with our policy.
• Please note : in accordance with French law, all product that has been altered or modified is non-exchangeable and non-refundable.
• The exchange can only be done in our shop, do not ship anything by post. In the case of force majeure, do not hesitate to contact from our customer service : serviceclient@maisonguillemette.com
• Either you get a new product that you like, or we will offer you a voucher valid for 1 year on our website and in our Shop.